General Terms and Conditions of Sale – E-learning Training

Each training course will be formalised by the signing of a training agreement.

The course in question falls into one of the categories set out in Article L.900-2, repealed by Law No. 2006-1770 of 30 December 2006: acquisition, maintenance and improvement of knowledge. Each training course is defined by a programme that complies with official standards.

Acceptance of a training agreement implies validation of the prerequisites indicated in the training programmes.

Unless otherwise specified, payment shall be made within 45 days of the date on which the requested service is provided. Any payment exceeding the contractual due date shall be subject to a late payment penalty equal to 10.75%, plus a fixed compensation of £40 (Art. L441-6 of Law 2014-626 of 18 June 2014, Article 68).

Upon signing the agreement, Groupe ACN will issue an invoice based on the agreement. All e-learning training will be payable upon signing the agreement, regardless of the trainee's attendance and progress. In return for full payment, Groupe ACN undertakes to provide the client with all documents and evidence proving the reality and validity of the expenses.

A reservation made via our Stripe online payment solution cannot give rise to a refund.

Unless otherwise stipulated, payment must be made within 45 days of the date on which the requested service is performed. Any payment exceeding the contractual due date will be subject to a late payment penalty equal to 10.75%, plus a fixed penalty of €40 (Art. L441-6 of Law 2014-626 of 18 June 2014, article 68).

When the agreement is signed, ACN Group will issue the invoice on the basis of the agreement. All e-learning courses will be due from the date the agreement is signed, regardless of the Trainee's attendance and progress. In return for payment in full, ACN Group undertakes to provide the client with all documents and vouchers justifying the reality and validity of the expenditure.

Bookings made via our Stripe online payment solution cannot give rise to a refund.

Registration for a training course (in-house, inter-company, virtual class or e-learning) only takes effect on receipt of a written order signed by the beneficiary company for its trainees. Registration is based on the commercial proposals or training agreements offered by ACN Group.

The teaching and technical resources used are detailed in the training data sheet: computer equipment, course booklet, video projection, practical exercises, teaching materials and tools. ACN Group guarantees that the teaching materials provided to trainees do not contain any reproduction or borrowing from another work that could restrict their use or incur the liability of the sponsor with respect to third parties.

The materials provided to employees remain the intellectual property of ACN Group.

OPCO payment subrogations are not accepted by ACN Group for e-learning or blended learning courses.

ACN Group is QUALIOPI certified and ensures the transfer of all training documents so that the customer can request reimbursement from their OPCO.

The dates set at the customer's request are guaranteed by ACN Group. ACN reserves the right to postpone, cancel or interrupt the training service in the event of technical problems or force majeure, without compensation.

If necessary, it undertakes to propose new dates to the beneficiary to enable the training service to be provided.